Create a transaction dispute

post

https://api.stage.payouts.com/issuing/transaction_disputes/create

Required permissions for this API:

WRITE:FINANCE

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Body Params

amount

number

The amount to be disputed. If not specified, the dispute will take the billing amount as the dispute amount. If specified, the specified amount is used as the dispute amount for partial dispute. The specified amount cannot be larger than the billing amount. Note: The dispute currency is always in the billing currency of the transaction.

evidenceFiles

array of strings

A list of file id that contains the evidence for the dispute. The file id can be retrieved after uploading the supporting document

evidenceFiles

notes

string

The explanation on why the cardholder is disputing the transaction can be provided here.

reason

string

enum

The reason for raising the dispute. It can be one of: SUSPECTED_FRAUD, UNAUTHORIZED_TRANSACTION, DUPLICATED_TRANSACTION, PAID_BY_OTHER_MEANS, GOODS_SERVICE_NOT_AS_DESCRIBED, GOODS_DAMAGED, GOODS_SERVICE_NOT_RECEVIED, REFUND_UNPROCESSED, GOODS_SERVICE_CANCELED, RECURRING_CANCELED, OTHER.

reference

string

A value can be added for your internal reference. Maximum 20 characters.

transactionId

string

The unique identifier for the transaction to be disputed.

Responses

201

401A response indicating that the provided bearer token is invalid or has already expired